Customer Success Agent Sweden

Company Overview

Readly is a digital subscription service that lets customers have unlimited, “all-you-can-read” access to thousands of national and international magazines - all in one app. Readly has partnered with 800+ publishers around the world to drive the digital transformation of the magazine industry. Past twelve months Readly has distributed over 4,500 titles and 115,000 issues and more than 80 million magazines have been read by users in 50 markets. We see ourselves as an ecosystem where all our stakeholders share the value of digitized quality content. By bringing the magic of magazines into the future - trusted content anytime, anywhere, our passionate team of 90 people in Sweden, Germany and UK hope to make the enjoyment of magazines and power of trusted journalism more accessible than ever before.

Now, we are looking for a Customer Success Agent for Sweden and some of our smaller emerging markets to help us create and deliver excellent customer support and experiences. 

Role Overview

The Customer Success Agent Sweden will be part of our global Customer Success Team, with the responsibility of shaping the customer experience in our home market Sweden and across some of our emerging markets (including Netherlands and other global markets) and in all channels. Our customers are one of our most important stakeholder groups and an essential influence in our Readly journey. The Customer Success Agent is responsible for supporting our customers throughout their lifecycle in the respective territory.

Key Role Responsibilities

  • Be our product and customer care expert across all channels (about 70% traditional customer support and 30% via social media) 
  • Own all customer requests and the community management across markets, mainly in Sweden, Netherlands and other global markets
  • Be responsible for replying to all customer requests via email and social media using our Customer Success tool and our Global Social Media Management tool
  • Work together with all other Customer Success Agents and Managers to share learnings, discuss issues and have an overall understanding of common issues at all times
  • Communicate closely with our international content, marketing and product teams 
  • Develop reports and analyses of core KPIs and learnings for all business functions in order to make all learnings actionable and transparent throughout the company
  • Apply a creative and innovative mind-set to continuously optimize processes, service quality and the overall customer experience

Profile Overview

The Customer Success Agent will be a well-rounded communicator who loves to give excellent customer support and is fluent in English and Swedish (and if you have any additional language we are excited to find out). Previous experience in Customer Service is required. Must be based in Berlin.

  • Culture Fit – You will embody our Readly mindset of be brave, say it as it is and win as a team and be passionate about helping us achieve our goals. You accept challenges, take responsibility and follow through. You seek out different perspectives, ideas and opinions and you share information openly and proactively

Or, know someone who would be a perfect fit? Let them know!

Berlin

Gneisenaustraße 66
10961 Berlin Directions View page

HAPPY BIRTHDAY TO US 🎊🎈

8th of March 2020 Readly turned 7 years - Hurray! 🍰 

We're really proud of what we have accomplished together these past seven years and we're very much looking forward to the future 😄 

7 years – 4500 magazines💥 That's worth a big celebration🍾

Already working at Readly?

Let’s recruit together and find your next colleague.

email
@readly.com
Teamtailor

Applicant tracking system by Teamtailor