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Customer Onboarding Specialist

Customer Onboarding Specialist



Readly is the unlimited magazine subscription with access to over 3000 global titles. As the European market leader in digital publishing, we offer our users unlimited access and the best reading experience. Our award-winning and much loved app offers an easy, intuitive handling and fast downloads.


We are looking for a Customer Onboarding Specialist (f/m) for our Growth Team! The team that’s being built right now contains people, that just like you, are humble team players who love their jobs and want to help each other and Readly succeed.

Location: Stockholm


What you will do:

  • Own, build and optimise the customer onboarding strategy globally
  • Create communication plans based on data to maximise timely, relevant and engaging customer communications
  • Define and help build email, push notification and in-app messaging sequences to engage new customers and maximise product benefit
  • Coordinate cross-functionally with Analytics, CRM, Design & Development teams to manage the setup, tracking and measurement of all campaigns
  • Develop an A/B testing strategy to ensure onboarding strategy is a work of continuous improvement
  • Review, interpret and provide actionable insights on data to drive success and opportunities on existing and new tactics
  • Ensure seamless customer onboarding experience cross-device and channel - from marketing materials to product engagement
  • Create bespoke onboarding strategies for specific audiences and channels when required 

Advantage, but not a necessity

  • You have worked with a subscription service
  • Experience working for an App 

What you will need:

  • Bachelor’s degree or equivalent in business, marketing or related field
  • Have 5+ years digital marketing experience in total (at least 1 of these years in a customer onboarding type role)
  • Experience in working with/in multi-disciplined teams across all business functions
  • Fluent in English, both spoken and written format

What we offer:

  • Working with an exciting and constantly developing product in a fast-paced start-up environment
  • Diversified and challenging tasks with substantial responsibility and a steep learning curve 
  • Dynamic, committed and fast growing team and constant international exchange with our all offices
  • Unlimited employment contract at an international Start-up
  • Attractive salary with an additional performance-based bonus payment 
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Or, know someone who would be a perfect fit? Let them know!



8th of March 2018 Readly turned 5 years - Hurray! 🍰 

We're really proud of what we have accomplished together these past five years and we're very much looking forward to the future 😄 

5 years – 2500 magazines💥 That's worth a big celebration🍾

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